Event Specific Terms & Conditions
Terms and Conditions of Sale
Chilli Tickets is pleased to accept orders subject to the Terms and Conditions of sale as stated below. Your use of the Chilli Tickets website (“ChilliTickets.com/ChilliTickets.co.uk/ChilliTickets.ca”) and purchase of the products (or services) (“products”) on it means that you agree to these terms and conditions (“terms”). No variation of these Conditions shall be binding unless agreed by letter signed by an Authorised Representative of Chilli Tickets. Please read the terms carefully before placing your order. We would advise you to retain a copy of them for your future reference.
Nature of Business
Chilli Tickets is a service which acts as an online agent on behalf of event organisers, promoters and venues. None of the events sold on the website are organised or held by in full or in part by Chilli Tickets.
There are no such delivery charges as all ticket purchases are based on an eTicket system. These eTickets are provided once a purchase has been completed, and are emailed to the email address specified during purchase. .
The price for each product is shown on Chilli Tickets.com in UK Sterling and includes VAT (where applicable) at 20%. We always try to make sure that the prices on Chilli Tickets.com are accurate but occasionally errors or price changes may occur. We reserve the right at any time to revise prices to account for any increases in costs including the increase or imposition of any duty, tax, levy or exchange rate variation. We will take all reasonable steps to notify you of any relevant revision of prices before processing your order.
Exchange and Refund Policy
Please read our refund policy [here].
Liabilities and Responsibilities
Chilli Tickets total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.
Nothing in these conditions excludes or limits the liability of Chilli Tickets for death or personal injury caused by the Chilli Tickets’s negligence or fraudulent misrepresentation.
The limitation on any exclusion from liability contained in these Conditions shall be subject to the provisions of section 2(1) of the Unfair Contract Terms Act 1977.
Chilli Tickets will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
Interpretation and Jurisdiction
These terms and conditions only cover the Chilli Tickets web site. Any other websites which you link to from this website are governed by their own terms and conditions. We accept no responsibility or liability for web sites that are not under our control. We are required by law to inform you that sales can only be concluded in English. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales.
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.
Chilli Tickets Ltd
53-55 Uxbridge Road
Chilli Tickets Terms & Conditions
Chilli Tickets sells tickets for events advertised on websites owned and operated by us from time to time using Eventcube’s ‘Ticket Mechanic’. Eventcube is a trading name of Eventcube Solutions Ltd, a company incorporated in England under company number 08939283.
Chilli Tickets is a trading name of Chilli Tickets.
Tickets featured on the websites are for a variety of events (“Events”) promoted by a variety of promoters. We refer to the party who organises and provides the Event as the “Event Organiser”.
The ticket you purchase remains the property of the Event Organiser and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price.
This ticket is issued subject to the terms and conditions of the Event Organiser and/or Event.
Full details are available on the Event website or at the venue box office.
Breach of any of these terms and conditions or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the Event Organiser to eject or refuse entry to or from the venue.
You acknowledge and accept that policies set forth by the Event Organiser, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets.
Event Tickets are non-transferable and non-refundable except in the instance of Event cancellation.
When you receive your tickets, be they E-Tickets or Physical it is your responsibility to keep them in a safe and secure place..
Tickets purchased through Eventcube are subject to a per ticket, non-refundable booking fee.This booking fee is non-refundable under all circumstances due to costs accrued from Eventcube’s Merchant Gateway.
E-Tickets do not incur any additional charges than our processing fees, Physical Paper tickets will incur an extra printing and postage cost.
The limit for ticket purchases for an individual ticket release for an Event is 20. Some limitations to this may apply. We may request this to be lowered if the Event is anticipated to have higher than normal demand to prevent any touting. This policy is in effect to discourage unfair ticket buying practices.
Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household.
We reserve the right to cancel tickets purchased in excess of this number without prior notice.
Multiple tickets orders cannot be split. The primary ticket holder must be present to enter the Event with E-tickets.
If you are splitting Barcoded E-Tickets you may print out each barcode separately and provide the other parties with some ID from yourselves, however entry will be entirely at the discretion of the Event Organiser.
Unlawful resale of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation.
We will not be responsible for any tickets that are lost or stolen.
Event Organiser reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently
For information about a purchase you’ve made, contact us, quoting your order number given to you at the conclusion of placing the order.
It is your responsibility to ensure that the order you make contains the correct information because ; it is not our responsibility to correct any mistakes made although we will use reasonable efforts to do so as dictated by the circumstances.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order.
If we are unable to contact you, you agree that we may treat the order as cancelled.
If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a refund of the ticket price from us.
We do not offer refunds for ticket purchases unless the Event is cancelled in which case we will refund the ticket price less the booking fees and any other charges which we cannot recover. This is outlined in our terms and conditions during purchase and is an industry-wide standard.
Please ensure during your purchase that you are buying the correct number of tickets for the correct Event.
Occasionally, Events are cancelled or postponed by the team, performer or Event Organiser for a variety of reasons. Contact us for exact instructions.
It is your responsibility to ascertain whether an Event has been cancelled and the date and time of any rearranged Event.
If an Event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Organiser.
We do not guarantee that ticket holders will be informed of such cancellation before the date of the Event.
Unless indicated otherwise in relation to a particular Event, if an Event is cancelled, ticket holders will be offered seats at the rescheduled Event/s (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled Event or the Event is not rescheduled, a refund of the ticket price.
Refunds for tickets purchased prior to the date of the original Event will be given up to their face value. If an Event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled.
If the Event is moved or rescheduled, the Event Organiser may set refund limitations.
In order to claim your refund, please email firstname.lastname@example.org.
You must include your original emailed ticket with booking reference number and comply with any other reasonable instructions of Event Organiser.
This does not affect your statutory rights. We regret that unless as per above the Event is cancelled, tickets would only be refunded based on discretion of the Promoter.
Tickets are sold subject to the Event Organiser’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
The venue reserves the right to refuse admission should patrons breach any terms and conditions of the Event or Event Organiser.
The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
Ticket holders consent to filming and sound recording as members of the audience.
The Event Organiser accepts no responsibility for any personal property.
Unless the Event Organiser has been proved negligent in a court of law, it shall have no further liability beyond the face value of the ticket purchased.
The Event Organiser shall under no circumstances be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by you are at your own risk.
Nothing in these terms and conditions seeks to exclude any liability of Chilli Tickets, Eventcube or the Event Organiser for death or personal injury caused by its negligence, fraud or other type of liability which cannot by law be excluded or limited. Save as set out in this clause under no circumstances shall Eventcube have any liability to any party other than in respect of the transactions processed by the Ticket Mechanic up to the value of the tickets less the booking fees and any applicable cancellation charges.
The Event Organiser and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the “Act”).
Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
Chilli Tickets uses Eventcube’s ‘Ticket Mechanic’ to administer its tickets subject to and in accordance with these Terms and Conditions.
Your use of the websites and transmission of your personal data to Eventcube to enable the processing of your ticketing requirements is subject to the terms of Eventcube’s Privacy & Cookies Policy.
All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with an Event Organiser are subject to the exclusive jurisdiction of the English Courts.