What is an e-ticket?
How will I receive my tickets?
Once I get my e-ticket what do I do?
What are the benefits on buying tickets in advance?
Will the entry prices to an event ever change?
Are there any additional bookings fees when I buy online?
How long will I have to wait till my e-ticket confirmation arrives?
I am trying to pay but my credit card keeps getting refused?
Can I get a discount if I buy lots of tickets?
How many tickets can I buy per event?
Is there an age limit to the events you sell tickets for?
I did not receive and e-ticket confirmation, what shall I do?
Will I need a paypal account to buy tickets?
I am an event organiser and would like to add my event onto your website.
Do you promote and organise your own events?
Can I pay for my tickets by cheque?
How will the venue know who I am?
I wish to cancel my ticket purchase.
I wish to complain about an event that Chilli Tickets is selling or has sold tickets for in the past.
How can I unsubscribe to your newsletter(s).
Do you send text updates?
ChilliTickets Answers
Q. What is an e-ticket?
A. An e-ticket is an event ticket sent to you through email, and it is printable at the end of placing your transaction through our website.
[Back To Top]
Q. How will I receive my tickets?
A. You will be emailed your ticket confirmation, which you will be able to print off and show at the entrance to your event to gain entry. You can also print your ticket at any time by logging in to your account area at ChilliTickets.com. We strongly advise that you also take your payment credit/debit card.
[Back To Top]
Q. Once I get my e-ticket what do I do?
A. Simply print out your emailed e-ticket confirmation and take that to the event with the payment card used to purchase the tickets. The event organiser will cross check the details with their records and you will gain entry.
[Back To Top]
Q. What are the benefits on buying tickets in advance?
A. Buying ticket in advance provides many benefits such as: Cheaper than the on the door price. Guarantees event entry. Queuing is minimised.
[Back To Top]
Q. Will the entry prices to an event ever change?
A. Sometimes event prices will change during the course of their listing. Booking tickets as early as possible is advised as events prices tend to increase when close to sell out and/or nearer to the event date
[Back To Top]
Q. Are there any additional bookings fees when I buy online?
A. Booking fees will be applied to only a small number of events and these will be clearly displayed. However, we try our utmost to prevent booking fees needing to be charged. However there is a small transaction fee applicable per attendee and this is charged during the checkout process.
[Back To Top]
Q. How long will I have to wait till my e-ticket confirmation arrives?
A. As soon as your credit card is authorised you will get receive your e-ticket confirmation.
[Back To Top]
Q. I am trying to pay but my credit card keeps getting refused?
A. Double check the details your are entering and re-submit your card. If it is still failing, contact your credit card supplier for further information.
[Back To Top]
Q. Can I get a discount if I buy lots of tickets?
A. From time to time we will offer discounts for group bookings of over 6 people. Please call 0871 855 30 69 to talk to one of our sales agents, or email info@chillitickets.com.
[Back To Top]
Q. How many tickets can I buy per event?
A. You can by an unlimited amount of tickets from the website as long as they are shown as available.
[Back To Top]
Q. Is there an age limit to the events you sell tickets for?
A. Any age restrictions are event specific and are highlighted next to each event so please be sure to check this before purchasing.
[Back To Top]
Q. I did not receive and e-ticket confirmation, what shall I do?
A. Call us on 0871 855 30 69 or email info@chillitickets.com, and we will arrange the confirmation to be resent. This can sometimes be due to an incorrect email address being entered during purchasing.
[Back To Top]
Q. Will I need a paypal account to buy tickets?
A. NO. All credit card transactions are managed without paypal making it easier for you.
[Back To Top]
Q. I am an event organiser and would like to add my event onto your website.
A. We offer some great incentives to event organisers to sell through our website. Please call 0871 855 30 69 to talk to one of our sales agents, or email info@chillitickets.com.
[Back To Top]
Q. Do you promote and organise your own events?
A. No. Chilli Tickets is simply a service which acts as an online sales agent on behalf of event organisers and promoters.
[Back To Top]
Q. How will the venue know who I am?
A. The venue or promoter is provided with the details of everyone who has purchased tickets for their event and will check at the door. As long as you take your e-ticket email confirmation with you, entry will be granted.
[Back To Top]
Q. I wish to cancel my ticket purchase.
A. Providing the event organiser agrees, a refund will be granted minus any booking fee per ticket. The booking fee varies depending on the event and ticket price.
[Back To Top]
Q. I wish to complain about an event that Chilli Tickets is selling or has sold tickets for in the past.
A. We encourage customer feedback as we want all out customers to enjoy the best service. If you wish to bring any complaints to the attention of our team you can call 0871 855 30 69 or email info@chillitickets.com.
[Back To Top]
Q. How can I unsubscribe to your newsletter(s).
A. Email newsletter@chillitickets.com and we will happily take you off our mailing list.
[Back To Top]
Q. Do you send text updates?
A. Not often. Our company policy is not to use intrusive marketing methods unless specifically requested by our customers.
[Back To Top]