Q. What is an e-ticket?
A. An e-ticket is an event ticket sent to you through email, and it is printable at the end of placing your transaction through our website.
Q. How will I receive my tickets?
A. You will be emailed your ticket confirmation, which you will be able to print off and show at the entrance to your event to gain entry. You can also print your ticket at any time by logging in to your account area at ChilliTickets.com. We strongly advise that you also take your payment credit/debit card.
Q. Once I get my e-ticket what do I do?
A. Simply print out your emailed e-ticket confirmation and take that to the event with the payment card used to purchase the tickets. The event organiser will cross check the details with their records and you will gain entry.
Q. What are the benefits on buying tickets in advance?
A. Buying ticket in advance provides many benefits such as:
Cheaper than the on the door price.
Guarantees event entry.
Queuing is minimised.
Q. Will the entry prices to an event ever change?
A. Sometimes event prices will change during the course of their listing. Booking tickets as early as possible is advised as events prices tend to increase when close to sell out and/or nearer to the event date
Q. Are there any additional bookings fees when I buy online?
A. Booking fees will be applied to only a small number of events and these will be clearly displayed. However, we try our utmost to prevent booking fees needing to be charged.
Q. How long will I have to wait till my e-ticket confirmation arrives?
A. As soon as your credit card is authorised you will get receive your e-ticket confirmation.
Q. I am trying to pay but my credit card keeps getting refused?
A. Double check the details your are entering and re-submit your card. If it is still failing, contact your credit card supplier for further information.
Q. Can I get a discount if I buy lots of tickets?
A. From time to time we will offer discounts for group bookings of over 6 people. Please call 0905 099 0159 to talk to one of our sales agents, or email info@chillitickets.com.
Q. How many tickets can I buy per event?
A. You can by an unlimited amount of tickets from the website as long as they are shown as available.
Q. Is there an age limit to the events you sell tickets for?
A. Any age restrictions are event specific and are highlighted next to each event so please be sure to check this before purchasing.
Q. I did not receive and e-ticket confirmation, what shall I do?
A. Call us on 0905 099 0159 or email info@chillitickets.com, and we will arrange the confirmation to be resent. This can sometimes be due to an incorrect email address being entered during purchasing.
Q. Will I need a paypal account to buy tickets?
A. NO. All credit card transactions are managed without paypal making it easier for you.
Q. I am an event organiser and would like to add my event onto your website.
A. We offer some great incentives to event organisers to sell through our website. Please call 0905 099 0159 to talk to one of our sales agents, or email info@chillitickets.com.
Q. Do you promote and organise your own events?
A. No. Chilli Tickets is simply a service which acts as an online sales agent on behalf of event organisers and promoters.
Q. Can I pay for my tickets by cheque?
A. Yes. Once the funds a cleared on our system we will send your e-tickets with a receipt for payment.
Q. How will the venue know who I am?
A. The venue or promoter is provided with the details of everyone who has purchased tickets for their event and will check at the door. As long as you take your e-ticket email confirmation with you, entry will be granted.
Q. I wish to cancel my ticket purchase.
A. Providing the event organiser agrees, a refund will be granted minus any booking fee per ticket. The booking fee varies depending on the event and ticket price.
Q. I wish to complain about an event that Chilli Tickets is selling or has sold tickets for in the past.
A. We encourage customer feedback as we want all out customers to enjoy the best service. If you wish to bring any complaints to the attention of our team you can call 0905 099 0159 or
email info@chillitickets.com.
Q. How can I unsubscribe to your newsletter(s).
A. Email newsletter@chillitickets.com and we will happily take you off our mailing list.
Q. Do you send text updates?
A. No. Our company policy is not to use intrusive marketing methods unless specifically requested by our customers.
